Terms and Conditions

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Terms of Use

www.masjidnursery.in is owned and operated by MASJID NURSERY., a company incorporated under the laws of India. Your use of the Website and services and tools are governed by the following terms and conditions (“Terms of Use”) as applicable to the Website including the applicable policies which are incorporated herein by way of reference. If you transact on the Website, You shall be subject to the policies that are applicable to the Website for such transaction. By mere use of the Website, You shall be contracting with MASJID NURSERY.. and these terms and conditions including the policies constitute your binding obligations, with MASJID NURSERY… For the purpose of these Terms of Use, wherever the context so requires “You” or “User” shall mean any natural or legal person who has agreed to become a buyer on the Website by providing Registration Data while registering on the Website as Registered User using the computer systems.  www.masjidnursery.in allows the User to surf the Website or making purchases without registering on the Website. The term “We”, “Us”, “Our” shall mean MASJID NURSERY. When You use any of the services provided by Us through the Website, including but not limited to, (e.g. Product Reviews, Seller Reviews), You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to you. It is your responsibility to review these Terms of Use periodically for updates / changes. Your continued use of the Website following the posting of changes will mean that you accept and agree to the revisions. As long as you comply with these Terms of Use, We grant you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website.

When You use any of the services provided by Us through the Website, including but not limited to, (e.g. Product Reviews, Seller Reviews), You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to you. It is your responsibility to review these Terms of Use periodically for updates / changes. Your continued use of the Website following the posting of changes will mean that you accept and agree to the revisions. As long as you comply with these Terms of Use, We grant you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website.

ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING.

Products and Pricing

All products listed on the website, their descriptions, and their prices are subject to change from time to time.

Purchase of a product on the website is subject to availability of stock.

Masjid Nursery reserves the right, at any time, to modify, suspend, or discontinue the sale of any product or services with or without notice.

In the event a product or service is listed at an incorrect price or with incorrect information due to typographical error, error in pricing or information received from Masjid Nursery suppliers, Masjid Nursery shall have the right, post the acceptance of any order, to decline or cancel any such order, whether or not the order has been confirmed and/or you have been charged for such product or service. If you have already been charged for the order and Masjid Nursery cancels your order, we will refund the amount.

The product specifications (weight, size, colour etc.) mentioned with the product photos displayed are only approximate. There may be a slight variation in the pictures and the respective products.

Orders and Acceptance of Orders

When you make an order, you are making an offer to purchase, and such offer is subject to acceptance by us. Your receipt (email/SMS/push notification) of an order confirmation from us does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time, after receiving your order, to accept or decline or cancel your order (in whole or in part) for any reason whatsoever. We may require additional verification’s or information before accepting any order. In the event of a purchase, you will be required to accurately provide the recipient’s name and shipping address. You agree that, if Masjid Nursery cancels all or a part of your order, your sole and exclusive remedy is either that:

(a) Masjid Nursery will issue a credit to your credit/debit card or bank account in the amount charged for the cancelled portion (if your account card has already been charged for the order) or
(b) Masjid Nursery will not charge your credit/debit card or bank account for the cancelled portion of the order.

For your convenience, Masjid Nursery accepts Pay U, COD. Notwithstanding anything contained herein, any and all payments made by above mentioned options, either through payment gateway on the Masjid Nursery website or through Masjid Nursery mobile application, are subject to specific terms and conditions of such third party payment gateways.

Substitution Policy

Since flower arrangements are hand-made, there may be a slight variation from the picture shown. Occasionally, substitution of flowers is necessary due to temporary and/or regional unavailability issues.

In such a cases, our experienced team will ensure we deliver the product as close as possible to the description/photograph shown and will only substitute items of equal or higher value.

During festivals, in an event that a gift item that you have ordered is out of stock, we will mail you an option of an alternate product. If we do not hear back from you within 24 hours, we will proceed with sending you the alternate item since we know that you are sending it to your loved one(s) on a special occasion and we would not want anything to dampen the spirit of the occasion.

Order Modification/Cancellation Policy

Cancellation can be requested within 48 hours of the booking done. Refund will be done through online mode in 5-7 working days. Return can be requested within 24 hours of the order received.

Same day orders are processed immediately, and usually cannot be modified/cancelled. However, in case you want to modify/cancel an order, you can reach us on +91-11-23381808, +91-9810005042, +91-9910557672 (09:00 am–06:00 pm, 6 days a week). If the order has not been prepared or is not out for delivery, we will try to modify/cancel the order for you. If the order has already been prepared/dispatched, it cannot be cancelled/modified and you will be charged for the order.

In other cases of order modification/cancellation, please give at least 24 hours’ notice.

Order/Delivery Confirmation E-mail and SMS

Shortly after you place an order, you will receive an Order Confirmation e-mail and SMS which will include all the details of your order, including the order number which will be required in the event you need to contact Masjid Nursery.

In case you have not received an Order Confirmation e-mail and SMS, please call on +91-11-23381808, +91-9810005042, +91-9910557672 (09:00 am–06:00 pm, 6 days a week) or write to us at masjidnurserynd3@gmail.com

You will also receive a Delivery Confirmation e-mail and SMS when your order has been delivered.

Shipping & Delivery Policy

Shipping will be done within 24 hours of the order placed and it will be delivered within 6-7 working days.

We at Masjid Nursery, want our customers to have the best experience shopping with us. To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies. We ship throughout the week, except on Sunday & Public holidays. So if you place an order on Sunday/Public holiday, your product will be shipped out on the next working day.  For areas where there is no courier service available, we will ship your items via India Speed Post.

Duplicate Orders

If you have placed two or more identical orders by mistake, please let us know about it. We will give a full refund for the duplicate order, provided that the order has not been prepared or delivered.

If we find that the same order has been made twice, we will try to contact the customer to confirm the order. If the customer is not contactable, we will take the decision on your behalf and that will be final.

Payment Terms

You agree to pay the price applicable for the product or service on our website at the time you submitted your order (Product Price), the delivery fees for the delivery service you select, if any (Delivery Fees), or any applicable taxes (defined below). You will be solely responsible for payment of all taxes (other than taxes based on Masjid Nursery income), fees, duties, and other governmental charges, and any related penalties and interest, arising from the purchase of the products and services (Taxes) not withheld by Masjid Nursery.

All payments are non-refundable (except as expressly set forth in the Terms and Conditions). We reserve the right to charge late fees on all due payments equivalent to the lesser of 1.5% per month on the unpaid balance or the highest rate allowed under Applicable Law. You agree to pay for all collection costs, attorney’s fees, and court costs incurred in the collection of past due amounts.

Payment Details

Order delivery is totally subjected to the payment credited in FNP’s a/c. unless payment is received by us, the order will not be processed.

Online: Customer can place order on website and make the payment through below mentioned modes of online payment Debit Cards, Credit Cards, Net banking, Pay U.

Debit Cards: Payment can be done through Visa Electron and other mentioned debit cards:

Communications

You consent to receive communications from us by e-mail, SMS or any other communication made electronically, verbally or physically through post. You agree that all agreements, notices, disclosures and other communications that Masjid Nursery provides to you by e-mail or in any other aforementioned mediums satisfy any legal requirement that such communications be in writing.

Feedback and suggestions

At Masjid Nursery, we make every effort to ensure that you receive excellent products and services. We strive hard not only meet, but exceed your expectations. If, at any time, you experience problems with an order or are not happy with our service, you can call us on +91-11-23381808, +91-9810005042, +91-9910557672 (09:00 am–06:00 pm, 6 days a week) or write to us at masjidnurserynd3@gmail.com

Your feedback and suggestions are important to us.

Note: Complaints against perishable products like fresh flowers, cake etc. need to be made within 48 hours from the time of delivery, after which we will not be able to register any complaints. Complaints against non-perishable products need to be made within 10 days from the time of delivery, after which we will not be able to register any complaints.

Returns and Refund Policy

Cancellation can be requested within 48 hours of the booking done. Refund will be done through online mode in 5-7 working days. Return can be requested within 24 hours of the order received.

At Masjid Nursery, we have been selling only the finest gardening products for over 68 years. We have the utmost respect for customer service, privacy and security, whether a sale is made on the phone, via the mail or on the Internet. This privacy and security policy applies to the Masjid Nursery website (http://www.masjidnursery.in) and all products and services offered by Masjid Nursery.

Security for your online order:

We have been selling online since 1948 and are continuously investing in state of the art protection for your privacy and security. It is our intention to provide you with the best possible protection available. When you order from this website, your credit card transaction is handled by a secure and independent authorization service, and your credit card information is not accessible by any employees at Masjid Nursery. Once your order is filled, your credit card number is deleted from our records, and not stored.

Privacy:

At Masjid  Nursery, we are proud to be your trusted gardening partner. In order to help ensure a positive experience, we use the information you provide to better serve you. When you visit our website, we collect non-personally identifiable information that web browsers and servers typically make available, such as the web address of the site you came from before visiting us, the type of browser being used, language preference, and the time of the visit. We also record which pages each visitor views on our site. This information is collected in an effort to improve our website and product offerings.

We contract with multiple third parties to help serve you, including companies that specialize in shipping, email distribution, address verification, research, website hosting, payment processing and more. Masjid Nursery provides these companies with the minimal amount of information required to perform their services. We require these companies to also meet strict security standards. When you navigate our website, we utilize current technology such as cookies and transparent image files, to store non-personally identifiable information about your visit to the site. This allows us to do things like hold products in your shopping cart, remember your preferences and generally provide the best possible browsing experience. Visitors who would prefer to not have cookies set for them can set their browser to refuse cookies. The drawback to doing so is that your experience and some of the features of the website may not be available and may negatively affect your browsing experience on our website. If you choose to disable cookies and experience any trouble, please contact us so that we may help. Masjid Nursery uses a third party service to collect information regarding consumer preferences related to our products and our website. The third party service provider may use cookies and transparent GIF files to collect information on our website as a part of the service.

If you choose to communicate with us via email or provide your email address with your order, we will record your email address. If you opt-in to receive our Membership Emails and Newsletters, we will send you regular emails that include special offers, gardening advice and announcements. You may opt-out of our emails at any time by clicking on the ‘Unsubscribe’ link at the bottom of any email. Please allow several days for this process to be completed. If you opt-out of our Membership and Newsletter emails, you may still receive email communication from us that is directly related to pending or future orders. These emails are typically to confirm an order or to provide order and shipping statuses. Masjid Nursery will not rent, sell or trade email addresses to other companies.

If you supply us your postal address or phone number, you may receive periodic contacts from us with information on new products, special prices or upcoming events. The name and physical address that you give us and information about your order may be combined with other personally identifiable information (such as demographic information and past purchase history) available from our records and other sources. This information will be used to make our future marketing efforts more efficient. This information may also be shared with other marketers to bring you offers of interest. If you do not wish to receive such contacts or have your information shared, please let us know by sending a message to our Customer Service Department via email at masjidnurserynd3@gmail.com or by calling us at +91-11-23381808 , and we’ll be happy to follow your requests.

Exchanges

It will not be possible for us to accept any request for product exchanges.

Damaged/Defective Products

If any product received by you is damaged/defective, you can let us know the same. You can call us at +91-11-23381808 (08:00 hours–22:30 hours, 7 days a week) or send us an e-mail with the photographs of the same at masjidnurseynd3@gmail.com, within 48 hours of receiving the product. We will either deliver to you the new product or refund the amount to you. Subject to the Terms and Conditions, once refund is initiated by Masjid Nursery, it takes 5-7 business days for the refund amount to reflect in your account.

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